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+263 4 778843

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General Claims Procedure

1. All incidents or accidents that may give rise to a claim must be reported immediately to Glenrand MIB either by telephone or email.

2. A fully completed claim form must be submitted together with documents substantiating the amount of the loss including photographs if possible.

3. Do not repair or replace damaged property and/or salvage without obtaining authority from Glenrand MIB or an official (e.g. Loss Adjuster acting for your Insurer).

Specialists on Relations with Customers

Involved in a Car Accident?

1. Stop immediately. Determine the extent of any injuries or damage and give assistance to the injured.

2. Do not move your vehicle unless it is causing serious obstruction in which case mark its position or unless you are sure there are no injuries.

3. Call the Police and Ambulance immediately.

4. Record the scene of the accident by sketches.

5. Do not admit liability either verbally or by paying an admission of guilt fine.

6. Obtain name and address of other parties and particularly witnesses, name and address of the owner of the vehicle and its registration number as well as insurance details.

7. Give your name and address and the name and address of the owner of the vehicle and its registration number to any person who has reasonable grounds for requiring this information.

8. Produce your licence and report the accident to the Police within 24 hours if there are no injuries/death.
9. Arrange for vehicle to be safeguarded pending removal to garage.

10. Report accident to your employer where it is a company vehicle and to Glenrand MIB as soon as possible.

11. Complete claim form and forward together with original driver's licence and two quotations to Glenrand MIB

12. Never admit liability to Third Parties. Any correspondence received from third parties should be sent unanswered to Glenrand MIB without delay so that they can engage them on your behalf.

Claim Forms

Any Other Accident?

1. All incidents or accidents that may give rise to a claim must be reported immediately to Glenrand MIB either by telephone or email.

2. A fully completed claim form must be submitted together with documents substantiating the amount of the loss including photographs if possible.

3. Theft and Loss of Property must be reported to the Police immediately after the occurrence. Please keep a record of their reference number.

4. Take precautions to prevent losses. Protect property from further damage (e.g. use of guards) and preserve salvage.

5. Give all the details of the guilty party or the party who caused the damages to Glenrand MIB as soon as possible so that an attempt to recover from them is initiated.

6. Never admit liability to Third Parties. Any correspondence received from third parties should be sent unanswered to Glenrand MIB without delay.

Claim Forms

Submit A Claim

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Company information

Glenrand MIB

17425 Flanagan Road,
Hillside, Harare

Contact details

E-mail address:
info@glenrandmib.co.zw

(263) 24 2778843/51/56/57

Other Important Phone Numbers

AA Automobile Association, (+263 4) 776760
Anti Hijack Trust (emergencies only) , 0772221921
Road assistance 24hr Service Number, (+263 4) 703631, Harare